App for repairs
Good news for property owners, facility managers and caretakers with regard to repairs: following a pilot project, Otis is introducing an app for repair services with an integrated mobile spare parts catalogue.
Since August 2017 service technicians have been working with the app throughout Germany to provide customers on the spot with better support and advice. Lift operators can select from a catalogue of currently 120 repair packages and order these directly at the lift with an electronic signature to guarantee safe and reliable operation.
Otis, the world's biggest manufacturer and maintainer of products for passenger conveyance, including lifts, escalators and moving walkways, is part of United Technologies Corporation (NYSE: UTX).
Better cost transparency
The various Otis repair packages are continuously being replaced by new ones and provide operators with better cost transparency through fixed prices. The digital product catalogue includes many spare parts, from emergency power batteries and safety light grids to essential training courses for examining qualified lift personnel according to the Operating Safety Ordinance § 12 (4) and TRBS (Technical Regulations for Operational Safety) in combination with § 9 (2).
Otis service technicians can install most of the spare parts right on the spot within next to no time; the others are ordered with just one click in the spare parts warehouses of over 100 branches and installed within a few days.
Commission repairs directly and on the spot
“Our customers can commission repairs directly and on the spot, using the app, shorten reaction times in the event of any operation interruptions and boost lifts’ availability, which all helps to boost user satisfaction,” emphasised Andreas Moritz, Otis field mobility project manager.
“The internal networking is also very simple: our service technicians can send an audit report to their branch with just a few clicks and in this way provide for a quick offer, which in turn greatly enhances customer service.”