Embracing change as an opportunity
The rapidly advancing digitalisation of the telephone networks is not automatically leading to more performance, safety or to greater value addition in user technology. Anton Schneider, managing director of Schneider Steuerungstechnik GmbH, explained how the manufacturer of lift controls sees the conversion of the telephone networks as an opportunity.
Mr Schneider, who are your customers and what does Schneider Steuerungstechnik GmbH provide?
Schneider: Our customers are typical SME lift builders, handicraft businesses that design, install and also maintain lifts. Our strength is supplying high quality complete systems. We always provide our customers with an all-included service package, which relieves the burden on them when selecting components, and guarantees high quality.
If you already provide an all-included service package, why still enter into a partnership with MS AG?
Schneider: Up to now we lacked an important component: a system that in addition to the emergency call required provided fast remote access via a joint data connection. Moreover, reports from our electronic lift attendant and events and status information from the control are to be transmitted in order to provide our customers with the data acquired for lift, malfunction and quality management.
What solutions have you provided your customers so far?
Schneider: So far we have only prepared our controls and panels for the emergency call system planned by the customer. Our customers had to carry out the assembly, wiring and configuration of the emergency call installation on the spot themselves.
What arguments pay off from your point of view for customers and operators?
Schneider: We see the biggest advantage in being able to provide immediate, comprehensive assistance. As the lift control manufacturer, we can already provide support with our expertise during start-up of the lift control. If necessary, we provide a connection to the control, read out the memory, analyse any irregularities and intervene to help. In this way we can support our customers during the entire service life of the lift.
What else can you provide, Mr Schneider, to convince customers and operators?
Schneider: We provide continuous monitoring of the lift with our integrated electronic lift attendant. This is of real benefit to operators, since as a result the inspection obligation can be extended by up to four months. If the customer accepts our offer, we activate the entire functional scope, wire it up and test the system. We configure all emergency call functions and system reports, such as network breakdown, battery malfunction, residual capacity and cyclical test calls to the customer control centre. The system provides us with the opportunity to send reports and status information from the control to a database with the primary goal of obtaining clues from the data acquired for preventive measures and not least, achieving continuous quality improvement. We provide interested customers with our service tool "LiMon” that facilitates remote access to our controls LISA10 and LISA20.
What can you recommend our readers?
Schneider: The conversion of telecommunications networks to IP-based technologies already underway requires in many cases re-installation of lift emergency call systems. This represents the opportunity to achieve genuine added value and a future-safe solution by installing an innovative lift control system.
The interview was conducted by Achim Grabsch, Konzept G GmbH, Munich.